We're here to help you get the most out of Wisin
Have a question, found a bug, or want to suggest a feature? We read every message and reply within 24-48 hours on business days.
Open the Wisin app, tap the scan button on the home screen, and point your camera at any product barcode. Hold steady for one second and the app will automatically analyze the product.
Tap the "Report missing product" button after the scan. Take a photo of the front of the product and a clear photo of the ingredients or nutrition label. Our team analyzes the submission and adds the product to the database, usually within 24 hours.
The score is generated by our AI system based on ingredient quality, nutritional values, additives, and processing level. Sources include Open Food Facts, Open Beauty Facts, INCIBeauty, and our internal database. Scores 16-20 are excellent, 11-15 okay, 6-10 poor, and 0-5 should be avoided.
On the product detail screen, tap "Report incorrect data" and upload clear photos of the actual product label. We re-analyze and update the entry, usually within one business day.
Open the app, go to Settings, and select your preferred language (English, Azerbaijani, or Russian). The change applies immediately.
An internet connection is required to scan and analyze new products. Previously scanned products are saved in your history and can be viewed offline.
Visit our account deletion page or email us at info@wisin.app from the address linked to your account. All your data will be permanently removed within 7 days.
Yes, Wisin is completely free to use. There are no paywalls, no subscriptions, and no ads.
Wisin provides information for educational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional for medical decisions, especially if you have allergies or chronic conditions.
For details on what data we collect and how we use it, read our Privacy Policy. To delete your account and all associated data, visit the account deletion page.